Our number one priority? Keeping us all safe.

We are now open following the recent lockdown and you can book using the online appointment system.

We will continue to update clients via our newsletter and Facebook page.
Sign up to the newsletter today to keep updated.

Safety procedures when you come to the salon




please book by phone

please come alone

You'll need to wear a mask whilst in the salon

please wait outside
until your appointment time

we'll help you with the process & ensure you stay safe

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Thank you so much for your patience whilst we have been closed; of course it's been such a tough time for everyone and we hope everyone is well and safe.

The salon is now open again and we are taking measures to ensure everyone's safety, including social distancing and the use of PPE.

All hair services, and most beauty treatments, are available, please call for further details.

It's not quite the same as usual, but we'll still give you the very best service we can and we're getting used to working with the new guidelines. So here are further details of how the salon currently operates…

Booking your appointment
To book an appointment please call the salon on 01759 377428, leave us a message and we will call you back as soon as we can.

  • We will allocate a date and time to you for any necessary skin tests.

  • Please don't come into the salon to make an appointment.

  • We have temporarily deactivated the online booking system just until we find our feet!


When we do re-open…

Before your appointment
Please check your appointment time! We will be working with very strict timescales and staggered appointment times to keep everyone safe.

  • Please come alone, and note that the reception area is for staff only.

  • Please bring a mask, you will need to wear one the whole time you are in the building. We can provide a mask for a small fee.

  • Bring as little as possible with you, avoid laptops, phones, large bags and please avoid wearing accessories like scarves, necklaces and dangly earrings.

  • Please look out for the Covid19 Health & Safety Form in your email inbox, 48 hours before your appointment. Please complete and email back as soon as you can.

  • Please cancel your appointment if you or a member of your household is showing any Coronavirus symptoms or is self-isolating.


When you arrive

  • If you arrive early please wait outside until your appointment time.

  • If you arrive late please be prepared that we may not be able to allow you into the salon and you may need to rebook.

  • Upon entering the salon please place keys, phone, purse etc, into your coat pockets or bring a small handbag that can stay on your lap.

  • Use the hand sanitiser provided as soon as you come in.

  • You will be taken directly to your seat, you must apply social distancing rules of 2m with anyone else in the salon other than your stylist.

  • Please follow all floor markings and signs inside the salon.



  • We would prefer you to pay by card where possible for all hair treatments.

  • You can continue to pay cash for all beauty treatments.

  • All cash will be sanitised where possible.

  • To avoid queues at reception, please wait in your chair until invited to come to the desk.


General notes
The salon may feel a little different for a while, we will not be able to provide you with some of the usual treats, there will be no hot refreshments, water will be provided. There will also be no magazines or waiting in the reception area. The cloakroom area and retail area will be a restricted area for staff only, please ask if you would like a product.

  • There will be mapped out paths for you to follow inside the salon.

  • We will be wearing face masks and visors so we may look a bit funny!

  • We have all the necessary PPE to keep all of our customers and team as safe as we can.

  • All gowns and towels will continue to be washed after every use, chairs workstations, trolleys and all equipment will be sanitised after every client using the appropriate methods.

  • We have a very high standard of hygiene in the salon already but have put extra procedures in place to maintain the best level of safety for everyone in the building.

  • If you wish to speak to us about any concerns that you have when visiting the salon please call us and we can talk things through with you.

  • Everyone who has a on scalp colour service will need to be re-skin tested, this is important for us to comply with our insurance and for your safety. If you have used any kind of home colour whilst in lockdown this may cause you to have a reaction. We will give you a time to come and have the test when we book your appointment.


We will be limited to the amount of appointments that we can offer per day, please bear with us whilst we work through everyone in the fairest way that we can.

Thank you for reading this email, which is a little more serious than usual.

Despite the regulations, PPE, and everything else, we're so excited to be able to open our doors again and welcome you in to the salon.

Georgina and the Grace team